Stop the RAGE!! is our subject this year. Why should I get pissed off or wound up over crap service from any company? - If I paid money and feel let down let us demonstrate better ways in which to address the concerns correctly instead of going full tilt on the RAGE pedal.
'It is the way in which we address our concerns or complaints that will generally determine the outcome you may recieve. Whoever you are venting at probably didn't cause the issue but may be the best person (or know the right people) to correct the issue. Why give them a hard time'?